Returns

Every piece by Lesunja Fine Jewellery is a one-of-a-kind creation or part of a very small handmade series. For this reason our pieces are excluded from return. An exchange because you changed your mind is not possible.

Defects and incorrect delivery

If a piece is defective or does not match its description, please write to lesunja@lesunja.ch within 2 days of receiving it, stating your order number and adding photographs. We will review the case and let you know how to proceed. The piece must be unworn, complete and in its original packaging. Items sent back without a prior agreement cannot be accepted.

How we make it right

Where a claim is justified we will first offer a repair or a replacement. If neither is possible, you will receive a store credit for the value of the purchase price, redeemable in our shop at any time. A refund in money is not given. Shipping costs, customs duties and taxes are not reimbursed.

Made to order

Engravings, special sizes and pieces made to your specification are excluded from claims, unless there is a fault in the material or in the workmanship.

Questions

You can reach us at any time at lesunja@lesunja.ch or by telephone on +41 76 440 74 77. lesunja.com AG, Lagerstrasse 42, 8004 Zurich, Switzerland.