Lesunja Fine Jewellery Shipping Policy

1. General Information

All orders placed with Lesunja Fine Jewellery are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Locations

We ship both locally and worldwide. As such, our delivery times will vary depending on the destination of the package:

- Within Switzerland: 2-3 business days
- Within Europe: 3-5 business days
- Worldwide: 7-10 business days depending on location

Please note, these times are estimates and actual delivery times may vary. Delays may occur due to factors outside of our control such as customs, severe weather, or other unforeseen transportation issues.

3. Shipping Costs

Shipping costs are calculated at the time of checkout and will depend on the size, weight, and destination of the package. All costs associated with shipping are the responsibility of the customer unless otherwise stated.

4. Delivery Carriers

All our packages are shipped and insured with FedEx. This allows us to provide a reliable and efficient service to our customers, ensuring that your package arrives safely and on time.

5. Order Tracking

Once your order has been shipped, we will provide you with a tracking number, allowing you to follow your package's journey. This tracking number will be sent to you via the email you provided at the time of your order.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at lesunja@lesunja.ch